1. Pricing

1.1 All prices are quoted in Pounds sterling.

1.2 Prices are valid at the time of viewing but are subject to review without prior notice.

1.3 Prices are not subject to change once the order has been placed unless notified and agreed prior to processing the order.

1.4 Delivery costs to addresses other than the UK mainland are available on request.

1.5 If we have incorrectly priced an item, we will notify you of the correct price so that you can decide whether or not you wish to order the item at that price. If you choose not to order the item we will give you a full refund on any amount already paid for that item.


2. Payment

2.1 Payments must be made in Pounds sterling only unless otherwise agreed with Jane Faulkner Jewellery, by one of the following payment methods:


Card payment. Please telephone with card details.

Cheques or postal orders made payable to Jane Faulkner Jewellery. Cheques will need to be cleared prior to despatch.


3. Delivery

3.1 Despatch normally takes place within 48 hours of payment being processed with the exception of public holidays and personal holidays. If you wish to check please telephone or email me before placing order.

3.2 Customers will be notified by phone or email of any orders which will take more than 10 days to complete and you will be given the option to cancel the order and receive a full refund of any payment made.

3.3 If goods are proven to be lost in transit, we will re-send goods without delay once the loss has been confirmed with our nominated shipping company.


4. Returns

4.1 For your protection I recommend that you package the relevant item(s) securely and return it to me using a recorded delivery service so that I receive it within seven days of the day after the date that the item was delivered to you.

4.2 Please note that you will be responsible for the costs of returning the items to me unless I delivered the item to you in error, or if the item is damaged or defective.

4.3 Jewellery, with the exception of earrings (see 4.4), can be exchanged or refunded (refunds are made excluding postage fees) within 14 days, providing the returned item is unworn.

4.4 Returns for earrings cannot be accepted under any circumstances due to the potential health and hygiene issues involved with this type of jewellery. Earrings can still be returned if they are subject to any type of manufacturing defect.

4.5 Please return an item in its original and undamaged packaging with all parts. If an item is returned undamaged and in its original and undamaged packaging, we will offer you a refund or replacement in accordance with our refund policy.


5. Refunds

5.1 Refunds are normally made within seven days of goods being returned but can take up to a maximum of 30 days during holiday times.


6. Delivery RatesMainland UK £4.00. Prices to non mainland UK addresses available on request.

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